Due to the content being digital, there are no refunds or exchanges provided for purchases. 

If you purchased any course before The Creatives Classroom opened, you will still need to access your course the original way. I am not migrating students to The Creatives Classroom. Only if you purchase a Course here at The Creatives Classroom, then you will be able to access that course here. Please Note! If you are a student that accesses a course outside of this site, (such as over on my main website) You need to continue to access your course in the way that was provided at the time of your purchase. 

At the top of every course page here, you will see the opportunity to enroll in the course. All courses on The Creatives Classroom, go through the Shop here at The Creatives Classroom. This way all of the new courses that you purchase will be under your same email. Paypal is used for payment. 

When you purchase a course directly from The Creatives Classroom, you have the choice to create an account or login to your account. Note the only way you would have an account already is if you have purchased a course on The Creatives Classroom before. Any courses purchased from Roxanne's main site are not part of your account here. When you are logged into The Creatives Classroom, you can see the link to Your Account along the bottom of every page. There, on Your Account page, you can see all of your courses, direct links to them along with all of your purchases and account information.

In the Upper Right Corner of Every Page here at The Creatives Classroom, there is a Login Button. 

If you cannot see your courses, and you are positive that you actually purchased them here at The Creatives Classroom, you need to check first if you are logged in. See the Login button in the top, right corner of every page. If it says Login, you are not Logged in. You must use the same email that you used when purchasing the course on The Creatives Classroom. Every purchase at The Creatives Classroom is tied to an email. To keep your courses together, ALWAYS use the same email when puchasing and be logged in before checking out in the Shop here at The Creatives Classroom. Remember, You will NOT see any courses purchased in any other way. 

When enrolling in a course, even a free one, it will auto create you an account using your name and email used during checkout. Upon finishing your purchase you will receive an email with your account information and a link to set your password. Be sure to set your password and keep it safe so you can continue to access your content. 

Upon clicking on the Login Button in the Top Right corner of every page on The Creatives Classroom, you will see a link to Reset your password. Use it. Please always give emails a few minutes to arrive and also check your Spam folders. 

If the course offers Downloadable Videos, there will be a button below each video in the lessons of the course. It will auto begin download,

We have zero control about your internet provider. You will need to reach out to them directly. The videos are hosted on Vimeo not The Creatives Classroom. It always helps to make sure to restart your device and close out other applications. 

The Creatives Classroom is best viewed with Modern browsers such as Chrome and Safari. Make sure your browser is up to date. Switching browsers can make all of your issues go away most times! Be sure you do not have so many tabs, or windows open in your browser. That helps too. Close any tabs you do not need open. 

Use the Support Button below to fill out a form for assistance. Please note that I am one person. I will reply as soon as possible. We have put together these support FAQS to try and help you faster. Thank you!

Due to the content being digital, there are no refunds or exchanges provided for purchases. 

If you purchased any course before The Creatives Classroom opened, you will still need to access your course the original way. I am not migrating students to The Creatives Classroom. Only if you purchase a Course here at The Creatives Classroom, then you will be able to access that course here. Please Note! If you are a student that accesses a course outside of this site, (such as over on my main website) You need to continue to access your course in the way that was provided at the time of your purchase. 

At the top of every course page here, you will see the opportunity to enroll in the course. All courses on The Creatives Classroom, go through the Shop here at The Creatives Classroom. This way all of the new courses that you purchase will be under your same email. Paypal is used for payment. 

When you purchase a course directly from The Creatives Classroom, you have the choice to create an account or login to your account. Note the only way you would have an account already is if you have purchased a course on The Creatives Classroom before. Any courses purchased from Roxanne's main site are not part of your account here. When you are logged into The Creatives Classroom, you can see the link to Your Account along the bottom of every page. There, on Your Account page, you can see all of your courses, direct links to them along with all of your purchases and account information.

In the Upper Right Corner of Every Page here at The Creatives Classroom, there is a Login Button. 

If you cannot see your courses, and you are positive that you actually purchased them here at The Creatives Classroom, you need to check first if you are logged in. See the Login button in the top, right corner of every page. If it says Login, you are not Logged in. You must use the same email that you used when purchasing the course on The Creatives Classroom. Every purchase at The Creatives Classroom is tied to an email. To keep your courses together, ALWAYS use the same email when puchasing and be logged in before checking out in the Shop here at The Creatives Classroom. Remember, You will NOT see any courses purchased in any other way. 

When enrolling in a course, even a free one, it will auto create you an account using your name and email used during checkout. Upon finishing your purchase you will receive an email with your account information and a link to set your password. Be sure to set your password and keep it safe so you can continue to access your content. 

Upon clicking on the Login Button in the Top Right corner of every page on The Creatives Classroom, you will see a link to Reset your password. Use it. Please always give emails a few minutes to arrive and also check your Spam folders. 

If the course offers Downloadable Videos, there will be a button below each video in the lessons of the course. It will auto begin download,

We have zero control about your internet provider. You will need to reach out to them directly. The videos are hosted on Vimeo not The Creatives Classroom. It always helps to make sure to restart your device and close out other applications. 

The Creatives Classroom is best viewed with Modern browsers such as Chrome and Safari. Make sure your browser is up to date. Switching browsers can make all of your issues go away most times! Be sure you do not have so many tabs, or windows open in your browser. That helps too. Close any tabs you do not need open. 

Use the Support Button below to fill out a form for assistance. Please note that I am one person. I will reply as soon as possible. We have put together these support FAQS to try and help you faster. Thank you!